Refund Policy

1. General Terms

All refund requests must be submitted via your client dashboard or by emailing refunds@oxydomain.com or support@oxydomain.com.

• Include client name/company, order number, service name & reason
• Requests reviewed within 2–3 business days
• Approved refunds processed within 5–10 business days
• Third-party & gateway charges are non-refundable
• Outstanding dues may be deducted

2. Domain Services

Domain Registration

Non-refundable once domain is registered or activated.

Exception: Refund only if registration fails due to our technical error (excluding registry fees).

Domain Transfer

• Refund if transfer fails due to our error
• No refund for incorrect EPP code, locked domains or client issues
• Pending transfers may be eligible for partial refund

Domain Renewal

• 7-day refund window if renewed by mistake from our side
• No refund for client-requested renewals
• Multi-year renewals reviewed case-by-case

3. Website Development & Projects

• Full refund before project start (minus non-recoverable costs)
• Partial refund if cancelled within 30% completion
• No refund after 30% project completion
• Client must pay for completed milestones

4. Monthly Subscriptions & Maintenance

• 30-day cancellation notice required
• Prorated refunds for unused full months (if approved)
• No refund for partially used months

5. SEO & Marketing Services

• SEO audits: 48-hour refund window if incomplete
• Monthly SEO: 14-day money-back for first month only
• No refund based on rankings or traffic results

7. Dispute & Review

Disputes must be submitted with evidence to refunds@oxydomain.com. Decisions are final as per this policy and service agreements.